Reference

Terms and Conditions on skill11

These terms set out exactly how your skill11 account works — what you agree to when you open one, how your funds move through UPI, Paytm or PhonePe…

Applies to all India accountsUPI, Paytm & PhonePe coveredEligibility where local law permitsAccount security obligationsWithdrawal & deposit rules

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What These Terms Cover and Who They Apply To

skill11 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

By opening or continuing to use a skill11 account, you confirm that you have read and accepted these terms in full. Access to our platform and its features — including live tables, slot rooms and sportsbook markets — depends on your local law and is available

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only where local law permits. We may update these terms from time to time; when we do, we will notify you through your registered contact details before the changes take effect. Continued use of your account after that notice means you accept the revised terms. If
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any section of these terms is found to be unenforceable in your jurisdiction, the remaining sections continue to apply. These terms form the entire agreement between you and skill11 regarding your account and supersede any earlier versions.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If anything in these terms is unclear, or if you need to raise a concern about how your account is managed under them, our support team is here to help. You can reach us through live chat, email or our help centre — all three channels are monitored daily so your query does not sit unanswered.

Team online

Live Chat

Start a live chat session directly from your account dashboard. Our agents can clarify specific clauses, explain withdrawal conditions, and walk you through any term you find ambiguous — usually within a few minutes.

Email Support

Send a detailed query to our support address and we aim to reply within 24 hours. For formal written requests about your account rights under these terms, email is the channel we recommend.

Help Centre

Our help centre hosts a searchable set of policy articles that expand on the key sections of these terms — including payment conditions for UPI, Paytm and PhonePe transactions and account closure procedures.

HOW WE HANDLE YOUR ACCOUNT

Data, Security and Your Rights Under These Terms

skill11 handles account data and security through a set of concrete practices described below.

Account Data Retention

We keep your account and transaction records for as long as required by applicable law and for a reasonable period…

Cookie Use

Our platform uses session and preference cookies to keep your lobby settings and payment method selections consistent across visits.

Account Security Obligations

Under these terms, you are responsible for keeping your login credentials confidential.

Payment Verification

Withdrawals via UPI, Paytm or PhonePe go through an identity check against the account details you provided at registration.

Requesting Account Changes

To update your registered name, phone number or linked UPI handle, submit a request through live chat with supporting documentation.

Dispute Resolution

If you believe a transaction or account decision does not match what these terms describe, raise a formal dispute via…

Common Questions About These Terms

Here are the questions we hear most often about how these terms apply to your skill11 account. If your question is not listed, live chat and email support are both available to help you get a clear answer directly from the team.

Access and eligibility depend on local law and are available only where local law permits. If your state restricts online gaming, these terms do not override that restriction — you are responsible for checking your local rules before opening an account.

We retain your transaction history and identity records for the period required by applicable law, even after account closure. You may request a copy of that data by contacting our support team via email, and we will respond within 10 business days.

You can request corrections to your name, contact number or linked UPI details through live chat with supporting documents. Full deletion requests are handled on a case-by-case basis in line with applicable data-retention law and our terms.

We send a notification to your registered email or phone number before any material change takes effect. The updated version is also published here with a revised effective date so you can compare it against the version you originally accepted.

These terms cover deposits and withdrawals made through UPI, Paytm and PhonePe for India-region accounts. Each transaction is subject to the payment method's own conditions as well as ours; both sets of terms apply simultaneously.

You must keep your password and OTP codes confidential and must not share account access with anyone else. If we detect unusual login activity, we may lock the account and ask you to verify your identity before restoring full access.

Email our support team within 30 days of the decision you want to dispute, with your account ID and a clear description of the issue. We aim to provide a written response within 10 business days of receiving the complete details.

Terms and Conditions on skill11

How to Reach Us About These Terms

Live Chat

Email Support

Help Centre

Data, Security and Your Rights Under These Terms

Account Data Retention

Cookie Use

Account Security Obligations

Payment Verification

Requesting Account Changes

Dispute Resolution

Common Questions About These Terms

01 Do these terms apply differently depending on which state in India I am in?

02 What happens to my account data if I close my account?

03 Can I ask for my personal data to be corrected or deleted?

04 How will I know when these terms are updated?

05 Are there any restrictions on which payment methods I can use under these terms?

06 What does the account security section of these terms require from me?

07 How do I raise a formal dispute if I disagree with a decision made about my account?

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