Reference

Your Rights and Our Commitments at skill11

skill11 operates under a clear legal framework that governs how your account, your data, and your transactions are handled — all subject to applicable local law in your…

Account Terms ApplyData Protection PolicyJurisdiction-Dependent AccessContact Us AnytimePolicy Updates Notified

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How Our Legal Terms Govern Your Account

skill11 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These terms apply to every interaction you have with skill11 — from account registration and identity verification to deposits processed via UPI, Paytm, or PhonePe, and withdrawals back to your linked account. Access to skill11 and eligibility to hold an account depends on local law and

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is available where local law permits. We do not accept accounts from regions where online gaming is prohibited under applicable legislation. Your account agreement is formed when you complete registration and accept these terms; at that point, you are bound by our privacy policy, cookie policy,
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and transaction conditions. We reserve the right to update these terms with reasonable notice to you via your registered email or an in-app notification. Continued use of skill11 after a policy update constitutes your acceptance of the revised terms. If you disagree with any update, you
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may close your account at any time by contacting our support team.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

POLICY CONTACT PATHS

Reach Us About Any Legal or Policy Query

If you have a question about these terms, a request to access or delete your data, or a dispute about a transaction processed via UPI or Paytm, our support team is here to help. We aim to respond to all legal and policy queries within 48 hours. Reach us through any of the channels below and quote your registered account email for faster handling.

Team online

Email Support

Send detailed policy queries, data access requests, or account dispute documentation to our legal inbox. We aim to acknowledge your email within 24 hours and resolve within 48 hours on working days.

Live Chat

Our in-platform chat connects you to a support agent for immediate policy clarifications. Available daily during extended hours — open your account dashboard and tap the chat icon to start a conversation.

Help Centre

Browse our structured policy articles for answers on data retention, cookie settings, account closure, and jurisdictional eligibility — all written in plain language so you can act on them without waiting for an agent.

ACCOUNT SECURITY PRACTICES

How skill11 Handles Data, Cookies, and Account Security

We apply industry-standard security practices to every account, from the moment you register to every transaction you initiate.

Data Encryption in Transit

All data exchanged between your device and our servers is encrypted using TLS.

Cookie Policy and Consent

We use functional, analytics, and preference cookies. You can manage your cookie choices from the settings panel in your account.

Account Access Controls

Two-factor authentication is available for your account and we strongly encourage you to enable it.

Data Retention Schedule

We keep your account and transaction records for the period required by applicable financial regulations in India.

Your Right to Request Changes

You may request a copy of your personal data, ask us to correct inaccurate details, or request deletion of your…

Withdrawal Verification Steps

Before any withdrawal is processed to your Paytm or PhonePe account, we verify that the destination matches the identity on…

Common Questions About skill11 Legal Terms

These answers address the questions we receive most often about our terms, your data rights, and how policy conditions apply to accounts in India. If your question is not covered here, our support team can help directly via chat or email.

These terms apply to every individual who registers and holds an account with skill11. Access depends on local law and is available where local law permits in India. By registering, you confirm that you are eligible under the laws of your state or territory.

We collect your name, date of birth, email address, mobile number, and government-issued identity documents required for verification. We also collect payment references such as your UPI ID or Paytm wallet details to process deposits and withdrawals.

Email our support team from your registered address with the subject line 'Data Access Request'. We will compile and deliver a copy of your personal data within the timeframe required by applicable Indian data protection law — typically within 30 days.

Yes. Submit a deletion request via email or live chat. We will close your account and remove or anonymise personal data, subject to our obligation to retain transaction records for the minimum period required by financial regulations applicable in India.

We notify you by email to your registered address and display an in-platform banner when terms are revised. The updated version takes effect on the date stated in the notification; continuing to use your account after that date signals your acceptance.

If you do not accept a revised version of our terms, you have the right to close your account before the effective date. Contact support via chat or email and we will process your account closure and return any available balance to your linked PhonePe or Paytm account.

Raise a transaction dispute through live chat or email, quoting your transaction ID and the payment method used — UPI, Paytm, or PhonePe. Our team investigates within five working days and provides a written outcome with reasoning before any corrective action is taken.

Your Rights and Our Commitments at skill11

Reach Us About Any Legal or Policy Query

Email Support

Live Chat

Help Centre

How skill11 Handles Data, Cookies, and Account Security

Data Encryption in Transit

Cookie Policy and Consent

Account Access Controls

Data Retention Schedule

Your Right to Request Changes

Withdrawal Verification Steps

Common Questions About skill11 Legal Terms

01 Who do these legal terms apply to?

02 What personal data does skill11 collect when I register?

03 How can I request a copy of the data skill11 holds about me?

04 Can I ask skill11 to delete my account and personal data?

05 How will I know if the legal terms have been updated?

06 What happens if I disagree with a change to the legal terms?

07 How does skill11 handle disputes about transactions?

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