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How skill11 Handles Your Personal Data

This Privacy Policy sets out exactly what personal data skill11 collects when you open an account, how we use and store it, and the rights you hold over…

Data collected at account openingUPI, Paytm, PhonePe transaction recordsYour right to access and deleteCookie and device data policyContact us to request changes
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skill11 How skill11 Handles Your Personal Data
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

Team online

Email Our Data Team

Send a written request to our dedicated privacy address. We acknowledge all data-related emails within 48 hours and aim to resolve access or deletion requests within 30 days of receipt.

In-Account Support Chat

Log in and open the live chat widget to raise a data query directly. Our support agents can escalate your request to the privacy team and provide you a reference number for tracking.

Written Postal Request

For formal data subject access requests, you may write to our registered address. Include your account email and a copy of identity verification so we can locate and verify your records accurately.

DATA HANDLING PRACTICES

Six Ways We Protect and Manage Your Data

Every measure below reflects how our internal teams actually operate your account data — from the moment you verify your identity at sign-up through to how we respond…

Encrypted Account Storage

Your passwords are stored using one-way hashing; payment credentials for UPI and Paytm are tokenised so our servers never hold…

Cookie Consent and Control

On your first visit we display a cookie banner that lets you accept, reject or customise non-essential cookies.

Transaction Record Retention

Deposit and withdrawal records — including UPI reference IDs and PhonePe transaction timestamps — are retained for the period required…

Account Security Alerts

When a login is detected from a new device or location, we send an immediate email alert to your registered…

Data Access and Portability

You have the right to request a full export of the personal data we hold about you.

Right to Erasure

If you close your account and wish us to delete personal data beyond the legally required retention window, you may…

Common Questions About Your Privacy on skill11

These questions cover the data practices our account holders ask about most often. If your question is not here, reach out to the privacy team via live chat or email and we will respond within 48 hours.

We collect your name, email address, mobile number, date of birth and the identity documents you submit during verification. When you make a deposit via UPI, Paytm or PhonePe, the transaction reference and amount are also recorded against your account profile.

We share data only with service providers who need it to operate your account — for example, payment processors who handle UPI and Paytm transactions. These providers are contractually bound to use your data solely for the purpose of completing that service, nothing else.

Financial transaction records, including PhonePe and UPI deposit logs, are kept for the period mandated by Indian financial regulations. Profile data such as your name and contact details is held for the legally required window after account closure, then deleted from live systems.

Yes. Submit a data access request via in-account live chat or email our privacy team directly. We prepare a structured export covering your profile, transaction history and communication records, and deliver it within 30 days of verifying your identity.

Close your account first, then submit a written erasure request by email or post. We will confirm which data can be removed immediately and which must be retained under Indian regulatory requirements, along with the date when full deletion will be completed.

We use session cookies for account login, analytics cookies to understand how the platform is used, and optional marketing cookies. Analytics and marketing cookies can be declined or withdrawn at any time through the cookie banner or your browser settings; session cookies are required for the account to function.

Click the 'unrecognised access' link in the security alert email we send automatically, or contact us immediately via live chat. We will freeze account activity and begin an account verification process to secure your data and restore your access safely.

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